Frequently Asked Questions
When will my order arrive?
We use express shipping, so orders typically arrive within 1-2 business days, or up to 4 business days at most.
How do I track my order?
Once fulfilled, you’ll receive a tracking number by email. Track your order via AusPost’s website or use the "track my order" feature through our live chat on the website by entering your order number and email.
When are orders shipped?
Orders are shipped at 3pm on weekdays. For same-day shipping, please place your order by 12pm. Orders placed before 2pm are also likely to be shipped the same day.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
How can I contact customer service?
Reach us via email at VicScentsAus@hotmail.com, phone at +61449565803, Contact Us page, or through the live chat feature on our website.
Do you offer shipping throughout Australia?
Yes, we ship to all states within Australia. International shipping is not available.